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The Science of ChangeAuthor: Kristen Berman Irrational Labs
Imagine if you knew how to get people to behave differently. Wouldnt it change everything for your product, service, or business? That dream is more of a reality than you might believeit starts with understanding how the mind works. Welcome to The Irrational Mind, the show that shares surprising drivers of human behavior. Hosted by Kristen Berman, youll take a journey inside popular products and systems and learn what actually causes people to think, behave, and act differently. Language: en-us Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How Do Yelp Reviews Shape Our Choices?
Episode 21
Tuesday, 31 May, 2022
Trying something new is hard at the macro level. Yelp reviews reduce that uncertainty that comes with new things. But how do they help businesses achieve organic and meaningful reviews? In this episode, host Kristen Berman is joined by Akhil Kuduvalli Ramesh, VP of Consumer Product at Yelp. He explains why Yelp prefers quality over quantity when it comes to reviews and how your Yelp review creates community and helps new businesses. They also talk about high-frequency low-risk experience while taking a look at some studies and other companies’ strategies, like Spotify’s approximate nearest neighbor search. Stay tuned and learn the many features that are promoting human connection at Yelp!Jump straight into:(01:17) - Engineering behind a review: Reminders, thank you notes and opportune timing to enhance more reviews.(07:42) - Why do people write reviews? The common denominators the most frequent Yelp contributors share.(13:19) - Promoting human connection: The best hacks to make first reviews flow organically and be longer.(16:57 - Understanding search processes’ verticals for different business categories in Yelp (and how they created the reorder button). (26:15) - The perks of being a responsive business owner (and how Yelp facilitates clever questions to be answered by more than one person).(32:41) - Looking for something wildly different than ice cream: On Yelp’s target diversification and the appearance of new kinds of experiences.Episode resourcesConnect with Akhil through LinkedInYelpThank you for listening to Science of Change podcast. Reach out to Kristen through LinkedIn and visit The Irrational Labs website for more information on behavioral science. This show is presented by SetSail and produced by Kristen Berman and Studio Pod Media. The executive producer is Rachael Roberts. All episodes are written by Kristen Berman and Ying Lin with experts, script editing by Jack viewer. Special thanks to Lydia Trupe for fact checking and citations. Music and editing provided by nodalab.
